Hotel Management - NCHMCT JEE (Hospitality & Service Aptitude)

Customer Service, Hotel Operations, Food & Beverage question bank (Aptitude for Service Sector & Hospitality Operations)

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Q1.

Hospitality Heritage: In which Indian city and year was the iconic Taj Mahal Palace Hotel founded by Jamsetji Nusserwanji Tata as India's first luxury hotel in 'Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations'?

(A)

Bombay (Mumbai) in 1903 (Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations)

(B)

Calcutta in 1895

(C)

New Delhi in 1911

(D)

Madras in 1920

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Q2.

Food and Beverage Service: In formal banquet table setup in 'Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations', on which side of the dinner plate are the forks and soup spoons traditionally positioned?

(A)

Forks are placed on the left; knives and soup spoons on the right with knife blades facing inward (Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations)

(B)

Forks and knives on the right, spoons on the left

(C)

All cutlery placed above the plate

(D)

Spoons on the left, forks on the right

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