Hotel Management - NCHMCT JEE (Hospitality & Service Aptitude)

Customer Service, Hotel Operations, Food & Beverage question bank (Aptitude for Service Sector & Hospitality Operations)

Practice 649 free Hotel Management - NCHMCT JEE (Hospitality & Service Aptitude) Aptitude for Service Sector & Hospitality Operations - Customer Service, Hotel Operations, Food & Beverage questions with answers and step-by-step solutions.

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Q1.

NCHMCT JEE Front Office Operations: In hotel reservation and room tariff billing in 'Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations', what does the European Plan (EP) signify?

(A)

Room tariff includes room accommodation only, with all meals charged extra (Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations)

(B)

Room accommodation including daily breakfast only (Continental Plan - CP)

(C)

Room accommodation with breakfast and dinner (Modified American Plan - MAP)

(D)

All-inclusive room and three full meals (American Plan - AP)

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Q2.

Service Sector Aptitude: A hotel guest approaches the front desk visibly irritated that their room keycard failed twice in 'Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations'. What is the most professional response?

(A)

Listen attentively with empathy, apologize sincerely for the inconvenience, immediately re-encode a fresh keycard, and offer to accompany the guest (Service Sector Aptitude: Interpersonal Courtesy, Conflict Resolution and Guest Relations)

(B)

Tell the guest they must have placed the card near their smartphone

(C)

Direct the guest to wait in the lobby while engineering investigates

(D)

Ask the guest to pay a key replacement deposit

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